FAQ

Excluding these charges at checkout, the customs department at the destination may impose taxes.

Courier services like FedEx, DHL, UPS, Yamato Transport, etc. are subject to taxes; however, for international mail, the decision lies with local customs authorities.

Import duties are waived under the Japan-EU EPA agreement, but local VAT may apply, and it is the customers’ responsibility to settle these payments.

Following its exit from the EU, the UK reached a tax exemption agreement similar to the EPA with Japan. VAT may still be imposed, akin to the procedures in the EU.

Our selection offers a distinctive experience. We don’t just sell products; we create emotional connections.

We offer personalized assistance. Whether it’s skincare advice or business queries, we’re here to help.

Our offerings have a narrative. Clients buy into our culture and values, not just the product.